Shipping & Returns Policy

Processing Time

All ready-to-ship items are carefully inspected, packaged, and dispatched within 1–3 business days unless otherwise noted in the listing. Custom or made-to-order pieces will have their own production timelines clearly stated on the product page.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Methods

We ship all orders using trusted, fully insured carriers to ensure your piece arrives safely and securely. At checkout, you may be presented with multiple shipping options depending on your location and order value.

For high-value or international orders, we strongly recommend FedEx for its speed, reliability, and secure tracking system.

Domestic Shipping (United States)

• Standard processing: 1–3 business days
• Transit time: Typically 2–5 business days after dispatch
• All domestic shipments include tracking and insurance

International Shipping

We ship worldwide to most countries. International customers are responsible for any customs duties, taxes, or import fees required by their destination country.

To ensure smooth delivery, please provide:

• A valid telephone number (required by couriers)
• A complete and accurate shipping address
• A working email address for customs and delivery updates

International transit times vary by destination, but most orders arrive within 5–14 business days after shipment.

Please note: customs delays are outside of our control and may occasionally extend delivery times.

Shipping Insurance & Safety

All orders are fully insured during transit. In the rare event that a package is lost or damaged in shipping, we will work directly with the carrier to resolve the issue and ensure a fair resolution.

We are not responsible for delays caused by carriers, weather, or customs processing.

Returns & Exchanges

Return Eligibility

Unless otherwise noted, unworn, unworn, and ready-to-ship jewelry may be returned within 10 days of delivery.

To be eligible for a return:

• Items must be in original, unworn condition
• All original packaging must be included
• Custom, engraved, resized, or made-to-order pieces are final sale

Return Options

We offer two options for eligible returns:

• Store Credit (100%) – Full value returned as store credit
• Refund to Original Payment Method – Subject to a 10% restocking fee

Please note: original shipping costs and return shipping fees are non-refundable.

How to Start a Return

To initiate a return, please contact us within the 10-day return window with your order number and reason for return. Once approved, we will provide instructions and a secure return shipping label if applicable.

Returns sent without prior authorization may not be accepted.

Exchanges

We are happy to offer exchanges for a different size or item when available. Exchanges follow the same eligibility guidelines as returns.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Custom or bespoke designs
• Engraved items
• Resized or modified jewelry
• Items marked “Final Sale” in the listing

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue as quickly as possible.