About Us

FAQ

How do custom design jewelry orders work?

Whether you wish to modify an existing design or create a new heirloom from an inspiration photo, my process is designed to ensure perfection. We begin with a $300 non-refundable CAD fee, which is credited toward your overall estimate. I will then provide a detailed 3D rendering for your approval to ensure every detail is exactly as you imagined. Should a second, distinct CAD be required, a $50 fee applies. Once you approve the design, a 30% deposit is required to initiate the casting and to hand-select your stones. Please allow 3–4 weeks for meticulous design and production. I will send a photo of your finished masterpiece as soon as it is complete, at which time the final balance is due.

How do I ensure a perfect fit, and what is your resizing or exchange policy?

Please have your finger sized professionally by a jeweler, do not guess or approximate, as resizing is costly. If a ring requires resizing, I can size it down for a $150 flat fee (1–2 weeks lead time). Sizing up starts at $150 and increases based on the number of sizes added. Resizing for eternity rings varies due to stone requirements; please contact me for a quote.

For other items, if an exchange is necessary, please reach out to me so we can work together to find the best solution for you. I am committed to ensuring you are thrilled with your jewelry and will guide you through every step to make sure your piece is perfect.

 

How will my purchase be shipped?

We take every precaution to ensure your jewelry arrives safely and beautifully. All orders within the USA include Free Shipping. For our international clients, please note that you are responsible for any local customs fees or import taxes required by your country.

Your jewelry will arrive securely packaged in a premium jewelry box, perfect for gifting or safekeeping. If your item includes a Moissanite or gemstone certificate, it will be tucked safely inside the package. Every shipment is handled with the utmost care. You will receive a tracking number as soon as your amazing item is on its way!

 

How should I care for and clean my jewelry?

To maintain the beauty of your jewelry, we recommend a gentle cleaning with a soft toothbrush, mild soap, and warm water. We strongly advise against ultrasonic cleaners, as they can loosen stone settings and may not be suitable for all gemstones. As this is fine jewelry, please remove your pieces before swimming, the gym, or strenuous labor.

To ensure your heirloom lasts a lifetime, we offer professional inspection, cleaning, and polishing for free once a year for life, you simply cover the shipping. Should our inspection find that a stone replacement or repair is necessary, we will provide a quote before proceeding.

 

What is your return policy?

Non-custom items may be returned within 7 days of delivery, subject to a 10% restocking fee. Please contact us for approval and instructions before shipping; damaged or worn items will not be accepted. In the event of a return, shipping charges incurred by the seller are non-refundable.

Custom-made items—including eternity rings, engraved pieces, or any design we have created or revised specifically for you—are non-returnable, non-exchangeable, and non-refundable. By purchasing a custom piece, you agree to these terms and our shop policies. We take immense pride in our 40 years of craftsmanship and encourage you to reach out with any questions before ordering to ensure your heirloom is exactly as you envisioned!

 

How do I know I am receiving a quality product?

Quality is the non-negotiable cornerstone of my work. I personally hand-select every stone, whether diamond, gemstone, or moissanite, to ensure it meets my rigorous standards for brilliance and color.
Beyond the surface beauty, every piece is engineered with structural integrity in mind. We use substantial, high-quality gold and silver to ensure our jewelry isn’t just stunning for today, but built to last for a lifetime of wear. For higher priced items we will include a certificate of authenticity from Eden Design House.
We price our work fairly to reflect this artisan level of craftsmanship. When you shop with us, you are investing in a handcrafted heirloom made with true love and care.

 

How does international shipping work?

When you choose Etsy’s International Shipping, please understand delivery can take several weeks regardless of the method selected. Once shipped, your order moves from USPS to a third-party carrier (like Asendia), then to your country’s Customs Office and local postal service. Buyers are responsible for all customs duties, taxes, and import fees. Due to the complexities of international transit, we maintain a strict no-return and no-refund policy. Once your order has been handed over to the US Postal Service, delivery timelines and any local government-imposed fees or customs duties are beyond our control. While we ensure your package leaves us on time, we cannot be held responsible for carrier delays or import charges.

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